Custom Brain-Based Care
We follow a brain-based approach to rehabilitation activities & care management.
This approach takes brain plasticity into account. Brain plasticity means that the brain CAN and DOES repair itself and change in response to damage caused by an injury or illness. Taking advantage of brain plasticity is done by activating – or stimulating – the brain using traditional therapeutic techniques coupled with new approaches and technologies.
Not just any form of stimulation will work. Activities or therapies that are specifically designed to activate the damaged sections of the brain are most effective.

The Moving Brain
The Moving Brain is responsible for telling our muscles how to perform coordinated whole body movements (gross motor) and smaller movements (fine motor).

The Thinking Brain
The Thinking Brain is the source of our ideas, and our opinions. It is responsible for memory, attention, planning, task execution, decision-making, way-finding, and higher level thinking.

The Feeling Brain
The Feeling Brain regulates mood, is the source of human emotions and the part of the brain that controls our expression of emotions and feelings.
Our Mission
Our mission is to promote health and maximize quality of life & independence with our clients.
More specifically, we provide high quality rehabilitation services to our clients to minimize disability and promote participation in life activities at home, school, work, and in the community.
Our focus is on the assessment and treatment of clients, who have experienced severe or catastrophic injuries, or whose cases are more complex due to multiple trauma, psychological overlay, or pre-existing medical history.
Our Roots
Complex Injury Rehab was founded by Occupational Therapists Tracy Milner and Heather Condello in 2008. Both had a passion for neuro-rehabilitation and made it their mission to promote healthy function and maximal quality of life for their clients. During these early years, Heather and Tracy also developed BrainFx – a digital tool that measures mild symptoms of concussion.
Rehabilitation Company of the Year
The Ontario Brain Injury Association presents the Awards of Excellence in Brain Injury Rehabilitation to those who consistently provide exceptional service to the brain injury community each year. Complex Injury Rehab is honoured to have been nominated for the past three years. In 2019, we were named the Rehabilitation Company of the Year.



Where We Are Now
Since 2008 Complex Injury Rehab has experienced steady growth. We have also evolved, and today, our clinic is equipped with technology that is hard to find elsewhere. We continue to promote healthy function and quality of life in a new age as evidence mounts for the beneficial uses of virtual reality, immersive simulations and digital treatment and assessment platforms like BrainFx.
Areas We Serve
Providing high-quality services when and where you need them.
Our team of experienced clinicians provides treatment at the hospital, home, work, or in the community throughout southern Ontario. We currently offer community based services in the Greater Toronto Area, Durham Region, York Region, Barrie and surrounding areas, Hamilton-Niagara, Peterborough/Northumberland, and Milton/Guelph.
Our Brain, Spine, and Mental Health clinic is located in Pickering, Ontario where we see clients during regular business hours.
We have therapists that speak a variety of languages including English, French, Spanish, Portuguese, Cantonese, Mandarin, Hindi, Farsi, and German.